Beginners Guide | How to Fix Network Connection Error in Honkai Star Rail

 

If you are suffering from an internet connection error in Honkai Star Rail, you should know that you are not alone. In case you experience network issues, read on to know the steps you can perform to possibly fix such issues:

Check Internet Connection Status

Honkai Star Rail is an always-online game, requiring a fast and stable internet connection to function properly. One of the initial steps to take is to verify the status of your internet connection. Start by checking if the servers are online or under maintenance. If the servers are running fine, then ensure that your internet connection is stable and fast. It is also advisable to check your other online games to determine if the network issues are specific to Honkai Star Rail or affecting other games as well. If other games are working fine, then the problem is probably not with your internet connection.

Restart Network Device

Poor internet performance can sometimes be attributed to issues caused by your modem/router. It is therefore recommended to power cycle your router periodically. To do so, follow these instructions:

1. Turn off your router.  
2. Unplug it from the electrical outlet.  
3. Leave it unplugged for approximately 2 to 5 minutes.  
4. Plug it back in and turn it on.

Additionally, performing a factory reset of the router may resolve configuration errors and update your router firmware. For more information on how to do this, you can contact your Internet provider or router manufacturer.

Disable VPN

Using VPNs can significantly reduce your internet speed, especially if you are using a free one. It is recommended to switch to a paid VPN or avoid using one while playing the game. Disable your VPN if it is enabled during gameplay.

Restart the Game Launcher

Occasionally, the game launcher may encounter issues connecting to the official game servers. Restarting the game launcher can often resolve such issues, ensuring that the game connects properly to the servers during subsequent sessions.

Reinstall the Game

If all other troubleshooting steps fail, reinstalling the game may be necessary. This can help to reacquire all game files, which might be corrupted, causing persistent network issues. Before proceeding with this step, ensure that you have backed up your game data to avoid losing progress.

Contact Official Support

To contact them, send an email, detailing the issue you are experiencing. Be sure to include any relevant information such as error codes or messages received, the time and date the issue occurred, and any troubleshooting steps you have already attempted.

In summary, there are several steps that you can take to fix network issues in Honkai Star Rail. By following the recommended steps above, you can ensure that you receive prompt and effective support to resolve any network issues that you encounter while playing Honkai Star Rail.